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Website Disclaimer

Website Disclaimer

The information provided on this website is for general informational purposes only and is not intended as an offer to extend credit or a commitment to lend. All loan programs, interest rates, fees, terms, and conditions are subject to change without notice. All mortgage loan applications are subject to credit approval, underwriting guidelines, property approval, and applicable program requirements. Not all applicants will qualify.

House of Mortgages | NMLS #2865262
Melissa Rodriguez | NMLS #1026726
Equal Housing Opportunity

Equal Housing Opportunity 

The information provided on this website is for general informational purposes only and is not intended as an offer to extend credit or a commitment to lend. All loan applications are subject to credit approval, underwriting guidelines, property approval, and applicable program requirements. Not all applicants will qualify.

Privacy Policy | Terms & Conditions | Accessibility Statement | NMLS Consumer Access

House of Mortgages NMLS #2865262 | Melissa Rodriguez NMLS #1026726

Customer Complaint Resolution Policy 

Effective Date: July 2026

House of Mortgages, LLC is committed to providing exceptional customer service and treating every client with professionalism, fairness, and respect. We value customer feedback and take all complaints seriously.

Our Commitment

We strive to:

  • Respond promptly to customer concerns.

  • Investigate complaints fairly and objectively.

  • Resolve issues in a timely and professional manner.

  • Comply with all applicable federal and state laws and regulations governing the mortgage industry.

  • Continuously improve our products, services, and customer experience.

How to Submit a Complaint

Customers who have a question, concern, or complaint may contact us using any of the following methods:

House of Mortgages, LLC
1646 W Snow Ave, Suite 84
Tampa, FL 33606

Phone: (813) 735-9395

Email: info@houseofmtgs.com

Whenever possible, please include:

  • Your name

  • Contact information

  • Property address (if applicable)

  • Loan number (if applicable)

  • A detailed description of your concern

  • Any supporting documentation

Complaint Review Process

Upon receiving a complaint, House of Mortgages will:

  1. Acknowledge receipt of the complaint.

  2. Review all relevant information and documentation.

  3. Investigate the matter objectively and in good faith.

  4. Communicate with the customer regarding the status of the review, when appropriate.

  5. Provide a response or resolution as promptly as reasonably possible.

Complex matters may require additional time to investigate. If additional time is needed, we will communicate with the customer regarding the status of the review.

Recordkeeping

House of Mortgages maintains records of customer complaints and their resolution in accordance with applicable legal and regulatory requirements.

Complaint records are used to help identify opportunities for improving our processes, customer service, and regulatory compliance.

Regulatory Compliance

House of Mortgages is committed to conducting business in compliance with all applicable federal and state laws, including those relating to:

  • Consumer protection

  • Fair lending

  • Equal Credit Opportunity Act (ECOA)

  • Fair Housing Act

  • Truth in Lending Act (TILA)

  • Real Estate Settlement Procedures Act (RESPA)

  • Privacy and information security requirements

  • Applicable state mortgage lending laws and regulations

Compliance Contact

Questions regarding this policy or customer complaints may be directed to:

Melissa Rodriguez
President | Mortgage Broker
Compliance Contact
NMLS #1026726

House of Mortgages, LLC
 NMLS #2865262

Phone: (813) 735-9395

Email: info@houseofmtgs.com

Government Disclosure

These materials are not from HUD, FHA, the USDA, or the VA. These materials were not approved
by any government agency. They are independent of any government agency. We are not in any
way affiliated with any organization listed or referenced within this website, including
HUD/FHA/USDA/VA. The inclusion of various education, information, web links, or materials are not
an endorsement of the Sender or any of its employees or business partners.


For information directly from HUD/FHA, visit: https://www.hud.gov/guidance
For information directly from the VA, visit: http://www.benefits.va.gov/HOMELOANS/
For information directly from the USDA, visit: https://www.usda.gov/

NMLS 2865262

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